Category Archives: Mobile Iron

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Mobile Document Management with Docs@Work

Category : Mobile Iron

Content is the lifeblood of the enterprise. Today companies face a proliferation of content that is viewed on mobile devices.

Users with mobile devices need easy and secure access to the documents that are essential for their work, where they can easily view content, make edits and share that content securely with their colleagues, without compromising corporate data. The challenge lies in the Mobile IT team being able to provide a native mobile content management experience for users without sacrificing document security.

MobileIron Docs@Work provides an intuitive way to access, annotate, share, and view documents across a variety of email, on-premise and cloud content management systems, enabling complete Mobile Content Management for the enterprise. Data loss prevention (DLP) controls are set by IT to protect documents from unauthorized distribution and end users can be more productive with integrated editing capabilities. Docs@Work controls whether third-party apps can access stored documents and utilizes policies and permissions set in MobileIron Core.

Docs@Work Features Include:

Secure Content Hub

Allows the user to securely view and store documents in specific apps on their device. The secure content hub can selectively wipe documents when a user or device falls out of compliance and blocks clipboard actions for enterprise content.

Email Attachment Control

Emails are scanned for attachments and then filtered. If necessary, “open in” access is blocked to the attachments so that only Docs@Work can open the attachment.

Content Repository Access

Mobile users have secure access to an array of content across on-premise and cloud repositories such as SharePoint, OneDrive Pro, Office 365, Box and Dropbox. Users can be more productive and easily access a range of content from one mobile app and IT can establish key policies to ensure enterprise content is secured.

Automatic and Secure Tunneling to Enterprise Content Repositories

Accessing content is secure and easy with Single Sign On (SSO) and per App VPN for Docs@Work. An end-­user can easily access enterprise content repositories behind the corporate firewall without needing a separate VPN.

Integrated Editing and Upload to Source Repositories

With Docs@Work, users can mark-up documents downloaded from content repositories or saved from email attachments. Edited documents on the mobile device can be securely stored or shared with colleagues and re-uploaded to available repositories. Docs@Work supports annotation for PDF and non-­PDF document types.

Published Sites

With Docs@Work Published Sites, content administrators can proactively push important content to a user’s device. All content is securely stored, synchronized and available for offline viewing. Administrators can choose which content or repository locations should be distributed, based on a variety of device and user attributes, such as enterprise directory group membership.

Docs@Work Security Manager

Docs@Work Security Manager provides an additional level of security and visibility. It allows organizations to set document upload, download, edit, expiration policies and selectively wipe specific documents off a device. For example, if a pricelist must be updated every 30 days, Docs@Work Security Manager can ensure that the expired document is wiped from the device and updated with the new one. Docs@Work Security Manager activities trail provides visibility into work documents accessed, when and by whom they were accessed and on what device. Enforcement actions takes are also tracked providing granular reporting that supports the compliance strategy of the organization.


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Simplify deployment, improve productivity, and increase security with MobileIron’s Slack integration

Category : Mobile Iron

As mobile devices become the defacto standard for employee productivity it is easy to get tunnel vision around securing the mobile devices and miss opportunities to improve efficiency and communication. Sometimes we need to take a step back from our email and employee request system and ask, “what is the next exciting project I am going to work on that drives a positive impact on my company?”

Let me give you an idea to spur your inspiration. MobileIron is excited to offer an integration with Slack, compatible with their new version of the Slack Enterprise Grid mobile app that supports improved deployment and security using AppConfig standards. AppConfig is the industry wide standard to support deployment and security of enterprise mobile applications.

Key facts you need to know:

  1. Supports AppConfig – Slack’s new app supports EMM configuration, improving deployment and security. Since Slack is using AppConfig standards, you can trust that it will work across multiple device versions.
  2. Simple to deploy – Improving deployment and first-use experience are essential to locking in success of the project. The process to import and configure will have you up and testing within minutes. When you report back on adoption numbers, you can be assured that you presented end users with the best experience. For deployment details visit our <a href=”</a>.</li>&#10;&#9;<li><b>Secure communication throughout your enterprise</b> – Slack is SOC 2 Type I & II, SOC 3, and HIPAA compliant as well as enforcing <a data-cke-saved-href=” https:=”””” security”=””>other security standards for their service. When combined with MobileIron security your deployment sits on a top tier of security infrastructure, protecting your corporate information.

Your employees are spending more time on their mobile devices and your ability to support their need for user-friendly and secure communication is foundational to your company’s success. The new version of Slack’s Enterprise Grid mobile application enables you to deploy quickly and securely giving you and your company a quick win for productivity.


Author: Pearce Aurigemma

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MobileIron customers are all-in on Apple for business transformation

Category : Mobile Iron

In Apple’s Q2 earnings call, Luca Maestri stated that Apple’s “products continue to be extremely popular and drive more business transformation in the enterprise market,” without sharing any specific details. Today, Apple released very positive results in their Q3 earnings call, and while Luca continued to withhold information on enterprise share of revenue, he provided several insights on enterprise growth, including corporate customers’ high purchase intent for the next quarter (iPhone 78%; iPad 70%). Apple’s enterprise adoption is not at all surprising to MobileIron as a leading Enterprise Mobility Management solutions provider.

Our enterprise customers are going long on Apple iOS deployments across industry segments and at an accelerating pace in regulated businesses such as Healthcare, BioPharma, Government, and Financial Services. Not surprisingly, all of our customers have iOS devices. Even more interesting is the fact that customers who are implementing mobility to create competitive advantage and introduce new business models are selecting Apple as their platform of choice.

The reasons for selecting iOS for large-scale and strategic deployments are simple:

  • Excellent end-user experience: From a user perspective, mobile workflow transformation in large enterprises requires compelling and focused apps with great usability and near-zero learning curves. The apps and systems integration ecosystem has to be comprehensive, and there is none deeper than Apple’s.
  • A secure platform: The OS and hardware platform must be intrinsically secure. Apple has achieved that and continues to enhance privacy and security capabilities with laser focus. Those strengths create trust at all levels of enterprise decision makers from executives to professionals to hourly staffers.
  • Ease of rapid, large-scale deployment: The main reason for large-scale enterprise adoption is the OS and program level integration that makes Apple platforms the easiest to deploy rapidly, predictably, and reliably to any number of employees, even millions globally, on short notice.

Deploying hundreds of thousands of desktops in a legacy distributed computing environment used to take years. Today enterprises can deploy an equivalent number of Apple iOS devices in weeks. Streamlined large-scale deployment is what Apple has uniquely solved; there is no equivalent, only imitators. Streamlined deployment requires a continuum of system-level integration points and carefully executed programs. Huge companies can now orchestrate the introduction of business transforming mobile workflows and manage their life cycles with minimal if any end-user interaction. Using the Device Enrollment Program (DEP) and the apps Volume Purchasing Program (VPP) managed by Apple’s Mobile Device Management framework makes the task so simple that thousands of devices can be deployed to doctors, traders, scientists, or production line engineers in minutes, in just a few steps.

As of Q1 2017, 15-20% of MobileIron’s customers were using DEP to go big with their mobile plans including companies such as Davey Tree Expert CompanySt. Joseph Health, and Buurtzorg. All of these customers were managing multiple business applications to transform their business. Over the course of the next few weeks we will highlight a few of these groundbreaking customers who have shifted their legacy operations to a mobile iOS-based architecture secured and managed by MobileIron. To take the next step, check out our guide: MobileIron and iOS: The Security Backbone for the Modern Enterprise.


Author: Cat Reu

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MobileIron Continues Track Record of Security Innovation with 55th Patent

Category : Mobile Iron

MobileIron, the security backbone for the multi-cloud enterprise, today announced that it has been issued 15 new patents in 2017 by the United States Patent and Trademark Office (USPTO), bringing the company total to 55. These new patents relate to key aspects of enterprise data security, including data loss prevention (DLP) controls for mobile apps, trusted access to cloud services, optimized data encryption, secure copy and paste, and multi-factor authentication.

MobileIron's Logo. (PRNewsfoto/MobileIron)

“Security innovation is MobileIron’s DNA,” said Ojas Rege, Chief Strategy Officer, MobileIron. “From our earliest innovations, like the secure enterprise app store, jailbreak detection, BYOD privacy, and mobile certificate management, to this latest set of patents, our engineers continue to design and build the security foundation for modern enterprise computing.”

The following patents have been granted to MobileIron to date in 2017:

  • Patent 9,712,492: Syndicating device and application management (July 18, 2017)
  • Patent 9,703,981: Mobile device data encryption (July 11, 2017)
  • Patent 9,672,338: Managing applications across multiple management domains (June 6, 2017)
  • Patent 9,668,124: Rule based mobile device management delegation (May 30, 2017)
  • Patent 9,665,731: Preventing content data leak on mobile devices (May 30, 2017)
  • Patent 9,660,963: Adaptive encryption optimization (May 23, 2017)
  • Patent 9,641,344: Multiple factor authentication in an identity certificate service (May 2, 2017)
  • Patent 9,634,999: Mobile device key management (April 25, 2017)
  • Patent 9,633,214: Self-removal of enterprise app data (April 25, 2017)
  • Patent 9,607,176: Secure copy and paste of mobile app data (March 28, 2017)
  • Patent 9,559,907: Remote verification for configuration updates (January 31, 2017)
  • Patent 9,548,982: Secure controlled access to authentication servers (January 17, 2017)
  • Patent 9,544,752: Mobile activity intelligence (January 10, 2017)
  • Patent 9,544,288: Messaging gateway (January 10, 2017)
  • Patent 9,537,835: Secure mobile app connection bus (January 3, 2017)

The MobileIron platform was built to secure and manage corporate data in a world where devices are used for both personal and professional activities. MobileIron incorporates identity, context, and privacy enforcement to set the appropriate level of access to enterprise data and services. With MobileIron, IT can secure corporate information wherever it lives while preserving employee privacy.


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App Wrapping and Containerization by AppConnect

Category : Mobile Iron

MobileIron AppConnect containerizes apps to protect corporate data-at-rest without touching personal data. Once applications are wrapped with the MobileIron AppConnect wrapper they become integrated into the secure container on the device. Each app becomes a secure container whose data is encrypted, protected from unauthorized access, and removable.

Because each user has multiple business apps, each app container is also connected to other secure app containers. This allows the sharing of policies, like single sign-on, and the sharing of data, like documents, between secure applications. Application containers are integrated with MobileIron Core for policy management. AppConnect-enabled applications can also leverage MobileIron Sentry to exchange information with enterprise back-end systems using per app VPN solutions or AppTunnel.

AppConnect and AppTunnel

AppTunnel is a component of AppConnect that provides secure tunneling and access control to protect app data-in-motion. Fine-grained app-by-app session security protects the connection of each app container to the corporate network. MobileIron supports third party VPN, but AppTunnel is particularly useful in BYOD settings where organizations do not want to provide VPN access to all apps on the device and would rather offer access to specific applications and related data. An app that is protected by AppTunnel opens like any other app on the mobile device. The extensive security is invisible to the end user.

AppConnect Ecosystem

Our ecosystem includes applications developed by customers and third-parties using our AppConnect technology. Through our AppConnect ecosystem we actively engage application vendors and customers to further increase the number of applications integrated with our platform and offer a more comprehensive solution to our customers. Platform effects include our ecosystem partners accelerating enterprise adoption of their products that use AppConnect, and customers choosing our platform because of our ecosystem of AppConnect partners.   The availability of a rich ecosystem of secure third-party apps is essential for a successful enterprise mobility program. Partners leverage our SDK, our wrapper and our APIs to improve the user experience for devices connecting to enterprise network resources.

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Kryptowire Integrates with MobileIron to Provide Automated Mobile Application Security and Compliance Monitoring to Enterprise Clients

Category : Mobile Iron

The partnership will enable CIOs and IT security professionals to leverage the integrated power of MobileIron’s policy and configuration engine with Kryptowire’s continuous mobile application vetting and proactive remediation to enforce ironclad security for their mobile enterprise.

Military-grade mobile security platform @kryptowire integrates w @MobileIron, provides app vetting to enterprises

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“We welcome Kryptowire to our growing marketplace of mobile application security partners,” said John Morgan, Vice President of Product and Ecosystem, MobileIron. “With MobileIron and Kryptowire, CIO scan be confident that employee devices and applications are compliant with the highest Federal and internationally-recognized mobile security standards.”

A single vulnerability on an employee-owned or provisioned smart device may result in irreparable damage to an organization. Compliance becomes a complex challenge when thousands of employees use hundreds of internally-developed and third-party applications. For the mobile enterprise, manual security and privacy monitoring is error-prone and costly.

Kryptowire meets this challenge by providing automated mobile security and privacy testing for employees’ mobile applications against the highest internationally-recognized standards used for classified and national security systems. Now this military-grade technology is available and integrated with the MobileIron platform.

Meet Kryptowire at Black Hat USA in Las Vegas, on July 26, and get a free security scan for one app of your choice.

Kryptowire proactively monitors mobile and IOT vulnerabilities in applications, regardless of who developed them, on employee-owned or provisioned devices. Key features include:

  • Automated analysis of users’ Android and iOS mobile apps without requiring access to the source code.
  • Continuous monitoring the security of all enterprise mobile apps and devices against the highest internationally-recognized software assurance standards published by the National Institute of Standards and Technologies (NIST) and the National Information Assurance Partnership (NIAP).
  • Leveraging the latest mobile threat intelligence to test mobile apps on mobile devices for enterprise employees.
  • Pass/fail evidence down to the line of code to assure transparent and high-confidence results.
  • Proactive remediation that includes white listing or blacklisting applications, notifying the end user, or even removing non-compliant assets to protect enterprise resources and data.
  • Enforcement of compliance with enterprise-wide privacy and security policies.

“Discovering and proactively monitoring mobile app vulnerabilities is a top priority for today’s mobile enterprise,” said Angelos Stavrou, the CEO of Kryptowire. “Kryptowire is honored to offer its military-grade, automated mobile security solution to MobileIron customers and to uphold the same high standard of service that has long been trusted by U.S. civilian and military agencies.




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New York Life Transforms Insurance with MobileIron and Skycure

Category : Mobile Iron

Our agents have secure mobile access to the right information to make smarter, better informed recommendations about which insurance policies are right for our customers.

Steven J Johnson,  Head of Data Protection & Cybersecurity Services

For more than 170 years, New York Life Insurance Company has helped people achieve financial security and peace of mind through its insurance, annuity, and investment products and services. That means providing strength and security to people during trying times in their lives, and through larger crises that have affected the lives of all Americans, from the Civil War to the recent global recession and beyond. The company has over 10,000 employees, with an extended workforce of more than 12,000 licensed agents in the field.

New York Life is constantly evolving, including how its workforce serves customers. The insurer wanted to provide employees and agents with secure mobile access to corporate data and other resources so they can make smarter insurance policy recommendations in the field. Because the company deals with its customers’ most sensitive personal and financial information, it needed to meet strict privacy data protection guidelines laid out by HIPAA and SOX. Together, MobileIron and Skycure make up a layered security approach that gives New York Life the flexibility it needs to make its agents more agile with mobile, while protecting customer data on devices and in the corporate network.

Mobility enables a smarter workforce

Steven Johnson is the head of Data Protection & Cybersecurity Services within the Enterprise Technology group at New York Life. Johnson and his team are committed to enabling mobility in the workforce in a way that supports their needs while meeting the company’s strict security and compliance requirements. When New York Life was looking for an EMM platform several years ago, the company did a “bake-off” between MobileIron and Good Technology. Recognizing the additional need of a mobile threat defense (MTD) solution, it also evaluated Skycure, Check Point and Symantec.

“Our people need access to data and other corporate resources on mobile devices, but we are mindful of the need to protect our systems, especially regulated data,” said Johnson. “We evaluated some of the leading EMM and MTD vendors and selected MobileIron for its native email support, ease of management and better user experience, and Skycure for its proactive detection and protection capabilities and the excellent threat visibility it provides.”

Today, New York Life’s mobile workers have access to corporate email and a custom web-based portal where they can securely access customer information from a mobile device. The company also plans to deploy Microsoft Office 365, first for employees and then for agents.

“Our agents can securely access a client’s information before a meeting, which allows them to make smarter policy recommendations,” Johnson explained. “Having mobile access to this portal gives agents a sense of preparedness and the understanding of their clients’ needs. With MobileIron and Skycure in place, we can be confident in taking these steps to make our agents more agile and flexible while managing the risk.”

MobileIron and Skycure offer layered protection

New York Life uses MobileIron and Skycure to support a mix of corporate-owned and employee-owned mobile devices. Employees tend to have devices that are issued by the company, while licensed agents use their own smartphones and tablets. This mix is slowly shifting towards a bring your own device (BYOD) model. For years, New York Life has relied on MobileIron to ensure that mobile devices meet certain compliance requirements before they are granted access to the corporate network.

New York Life implemented Skycure Enterprise Mobile Threat Defense solution to proactively stop threats before they make it to the mobile device. The integration of the two solutions allows New York Life to seamlessly enforce security and compliance policies. Skycure is currently used on employees’ devices and will soon be rolled out to the licensed agents’ mobile devices.

” We see the mobile device as just another computing platform and we needed a way to replicate our desktop controls in the mobile environment,” said Johnson. “Skycure integrated with MobileIron lets us be both proactive and reactive about security. Skycure detects and protects against malware, vulnerability and network-based attacks and MobileIron enforces compliance policies if a device doesn’t meet our security requirements.”

EMM/MTD integration is central to future mobility investments

As New York Life moves toward greater reliance on a mobile infrastructure, Johnson’s team is considering how best to expand its BYOD program beyond licensed agents. Employees would prefer to use their own devices to access corporate systems, and Johnson’s team is driving toward stronger enforcement of policies to protect that use case.

“As more of our workers use their personally-owned devices to access our systems, applications and data, we are driving toward a stronger enforcement stance,” says Johnson. “If the Skycure mobile app detects an incident, it will take immediate action to protect the device, and also notify MobileIron to enforce corporate policy, as necessary. We are educating employees so they have a better understanding of the potential for exposing private data, and this helps our them make better decisions about their mobile behavior.”

Over the better part of two centuries, the lives of New York Life customers have grown more complex. They have more choices for insurance and where to buy it. By giving agents in the field mobile access to information as well as the means to protect that information, the company is helping the agents provide the right products and services to customers at the right time.

“It is a great feeling to know that we are helping our workforce become more agile and productive,” says Johnson. “We are empowering them to provide great customer service while MobileIron and Skycure keep the mobile infrastructure secure.”



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MobileIron Core 9.4 – The Top 5 Things to Know

Category : Mobile Iron

MobileIron Core 9.4 introduces powerful new features aimed at enhancing security, further strengthening multi-OS support, and improving the user experience, not only for admins, but the users they support. Let’s take a look at some of the top highlights!

Easier Windows 10 Desktop Security and Management with a New Intuitive UI

MobileIron Core 9.4 now features a more intuitive UI to enable easier management of Windows 10 desktops when leveraging MobileIron Bridge. For example, adding Bitlocker with MobileIron Bridge for Windows 10 desktop enables admins to encrypt and recover data from devices using the recovery options provided in MobileIron Core. Also, using MobileIron Bridge, admins can now remove bloatware that comes on Windows 10 desktops, directly from the OS. So, rather than having to re-image a tablet with a more scaled down list of applications, MobileIron Core 9.4 and MobileIron Bridge can help remove those applications at device enrollment. Other notable benefits offered by the new intuitive UI are the ability to add network or shared printers, enable admins to manage Group Policy Objects (GPOs) settings with MobileIron Bridge so that they can easily search through and select needed settings from more than 4,000 GPOs that exist in a desktop’s registry. Application dependencies (extra programs or libraries required for an application to run) for Windows 10 devices can now be managed by MobileIron Core 9.4, and identified during upload. Plus, MobileIron Core improves the user experience by allowing customization of the Customer Terms of Use (TOU) page to be presented to users of new Azure Active Directory (AAD) registrations.

New Delegated Administration Capabilities

MobileIron Core 9.4 offers many improvements that allow admins to conduct more granular and scalable management. One example can be found in Delegated Administration. New space editing and configuration options allow admins the convenience of modifying both the space name, and space criteria at will; rather than having to create a new space in order to make changes. IT admins gain greater autonomy and control over their space, now having the ability to manage four new configurations within their space -i.e.VPN, Wi-FI, Exchange and Email configs. Global admins now have the ability to limit access to Core in a more granular way. If a global admin chooses to restrict an admin from viewing the Core dashboard, they can now do so while still providing access to device and user information. Additionally, if a global admin wants to give another admin access to config management but doesn’t want them to be able to delete any configs, that is now achievable as well. Also important to note is that users can now be granted the convenience of indicating device ownership (corporate-owned or employee-owned) during registration of the device, rather than automatically having ownership assigned based on the default setting in MobileIron Core.

iOS 9.3 Education and iOS 10.3 Support

MobileIron Core 9.4 supports key Apple Education use cases introduced in iOS 9.3. The iPads used in education can be now configured properly with the correct Education payload, and by integrating with Apple School Manager (ASM), class rosters can be pushed to the devices. As a result, the Classroom app enables both teachers and students to benefit from an enhanced workflow and a better classroom experience. Also available with MobileIron Core 9.4 is support for many of the great new enterprise features that Apple introduced in iOS 10.3. Among these supported features are a new Wi-Fi restriction for supervised devices which allows an administrator to create a restriction to only allow connections to Wi-Fi networks configured that were created by the mobile admin. Support for more granular S/MIME options in iOS 10.3 enables encryption and signing of email messages for purposes of improved usability and enhanced security. Admins are now able to control OS updates for for Supervised devices regardless if they are DEP enrolled or not, such as iReg. All supervised devices are up-to-date with the latest version of iOS. Admins can now simplify and speed DEP enrollment by enabling users to skip several Setup Assistant screens during DEP registration, including: Display Tone, iCloud and Home Button. The ability to specify IPv4 or IPv6 or both transport for voice and/or data traffic ensures that organizations with mandates to provide iPv6 transport are able to extend compliance to mobile OS devices. In addition, MobileIron Core 9.4 supports variables when configuring Lock Screen Message Policy.

Android Enterprise Support

MobileIron Core 9.4 includes support for Android enterprise (formerly Android for Work), resulting in improved security for work apps, a better native app store experience, and enhanced single use device support. By taking advantage of Android enterprise Work Challenge, admins can protect enterprise content on a device using a separate passcode. By leveraging this new capability, admins can now secure work apps and data with a higher security password profile that doesn’t impair the user’s access to the device. Admins can also deliver enterprise apps via Google Play, which allows users to view Android enterprise apps in the work profile or in device owner mode. Using Google Play, users can now access apps via the native app store and benefit from a native experience, because they no longer have to use MobileIron Apps@Work to get to their apps. Finally, MobileIron Core 9.4 support for the Kiosk mode for Android enterprise “device owner” mode allows admins to secure “single use” devices in a locked down environment with only permitted apps being made available.

Graduated Compliance Actions

MobileIron Core 9.4 enables admins to create named Compliance Actions with multiple sequential actions that will be performed when devices are determined to be out-of-compliance with Compliance or Security Policy. Sequential actions can be defined for up to four Tiers and includes the ability to insert a configurable Wait interval of hours or days in between each sequential action in Tiers 2 – 4. This feature enables administrators to create graduated compliance actions and establish time limits before taking increasingly restrictive actions.

With these and other new capabilities in MobileIron Core 9.4, leading organizations can continue to accelerate on their mobile journey for business transformation and productivity.

Learn more:

Gartner 2017 Report: Magic Quadrant for Enterprise Mobility Management Suites


Auhtor: Matthew Law

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WWDC Looking for the Enterprise ‘Easter Eggs’

Category : Mobile Iron

Courtesy of WWDC 2017

Apple has been very clear about its agenda to grow enterprise-related business. But when it comes to WWDC, enterprise-focused topics are not necessarily obvious in the main stage keynotes. In order to commit to a platform, enterprise app developers need a compelling device and software story and this year’s event did not disappoint. There were several enterprise ‘Easter Eggs’ among the key announcements at the “Biggest and best WWDC ever.” The new products and technologies announced at WWDC will help any size company leverage Apple devices to improve productivity and transform their business.

The big wins for enterprise can be categorized into four areas:

Compelling devices: iPad designed for Business

Together with iPhone, iPad has been Apple’s beachhead for business transformation, making iOS the dominant mobile platform in the enterprise. Apple announced a new 10.5 inch iPad Pro, and included many other enhancements: brighter and sharper display, 30% faster CPU and 40% faster GPU; 12 megapixel camera and 4K video. This device is designed to be powerful enough to be a viable laptop replacement.

And what’s under the hood is equally important. For the first time, iOS 11 has special features dedicated to the iPad. The focus is on an enhanced multitasking user experience and improved productivity. For example, the new customizable Dock on iPad provides easy access to frequently used apps and documents. Dock on iPad can be accessed at any time and within any app by swiping upwards. More importantly, the new App Switcher places all active apps on the screen, making it really easy to switch between them.

Another important multitasking feature is the system-wide drag and drop capability. Users can now drag and drop images, text, links, and other objects from one app to another. This feature is even easier to use when running apps side-by-side in the split screen mode. Furthermore, this feature is even more friendly than the drag and drop available on a PC platform as it supports complex multi-touch and multi-finger and second hand gestures. These enhanced capabilities dramatically improve usability and productivity and will drive adoption of many new business use cases.

Software platform enhancements: Building faster and smarter business apps

While improvements were announced for all Apple OS platforms, WWDC discussions reinforced macOS as the lead platform to inform design and structure for the other members of the Apple OS family: iOS, tvOS, and watchOS. Tim Cook referred to it as, “The heart and soul of Apple.”

macOS 10.13 High Sierra features many improvements. Those of particular interest for business include refinements to Safari. Auto-play blocking and intelligent tracking prevention will make Safari faster and more energy-efficient than any other browser. macOS 10.13 will use the new APFS file system, enabling enhanced data protection at rest, faster boot times, and significantly improved storage efficiency.

Augmented Reality (AR), Artificial Intelligence (AI), and Machine Learning (ML) are hot topics rapidly finding their way to many business applications. Apple announced CoreML, a new API offering on-device machine learning capabilities designed to assist apps to predict, learn, and grow smarter over time. Apple is also going to publish an ARKit SDK which helps developers to create sophisticated AR applications. The whiteboarding is underway and one can expect these AR and ML technologies will make their way into compelling new enterprise and business applications.

Of interest in watchOS 4 is support for Dexcom glucose sensor integration, designed to drive use case adoption in the healthcare vertical, as well as professional gym equipment integration via a new GymKit that will redefine how well an accessory can bridge personal fitness and usable health metrics.

Improved user experience to accelerate business user adoption

New functionality in iOS 11 intended for use in consumer apps will also have impact on business use. Apple added peer-to-peer payment options to Apple Pay; now money can be sent using iMessage or Siri taking advantage of credit cards stored in Wallet.

Apple also redesigned the Control Center for iOS into a single screen and making it customizable. This creates opportunities for businesses to customize it and tailor both the Control Center and the Lock Screen to business needs.

Apple introduced a new system app called Files. The new Files app on iPhone and iPad allows users to access all files from a single place. Files has access to files stored locally, in iCloud, or other services such as Google Drive or Dropbox.

On iOS, screen recording has been made easy with Screen Recording, now available on iOS natively. Users no longer need to rely on third-party software to capture iOS devices’ screen. One of the use cases will be the ability to improve help-desks troubleshoot end-user issues and deliver solutions quickly.

Corporate app developers can optimize these enhancements for both in-house and external customer-facing experiences; IT teams will have to consider how corporate and personal information will remain separated, secure, and private as more of this functionality is adopted on mixed-use devices.

Continued improvements in security and management

Like other iOS, macOS, and tvOS releases, Apple continues to make improvements in security and management. New features were announced which will provide more restrictions and more configuration options for AirPrint, VPN, and TLS configurations. MDM solutions will utilize these new features to expand Apple platforms’ security and management in the enterprise.

Getting ready for iOS 11 and macOS 10.13

With over 14,000 enterprise customers using iOS, and in a growing number of instances, macOS, MobileIron is committed to helping our customers transform their business based on Apple devices and software. We’re hard at work preparing for Day Zero support.

Enterprise teams interested in leveraging the technologies announced at WWDC should:

  • Participate in the Apple Beta Programs
  • Provide feedback to Apple and EMM vendors, including MobileIron, on any MDM-related bugs or concerns
  • Prepare Day Zero readiness launch guidance for IT and end users


Author: Kevin Hsu 

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Doddle Increases Speed of Rollout with Appurity and MobileIron Cloud

Category : Mobile Iron

MobileIron and Appurity make it easy to improve the efficiency of our customer service across our entire network. We have confidence knowing that we have a 360 degree view of all our mobile devices, where they are and what data they hold, so that we can redeploy them quickly and without any hassle.

Doddle are the click & collect experts and offer consumers the easiest way to collect and return online shopping. Since its launch in 2014, the company has formed partnerships with more than 100 retail partners such as Amazon, ASOS, Missguided, River Island, and New Look. Doddle has a growing network of 80 stores around the United Kingdom and to date, has handled over two million parcel pickups and returns.

Doddle is an extremely fast-growing company that puts customer service at the core of all its business operations. Central to being able to offer a consistently high level of customer service is mobility. This mobile first company runs the majority of its front-of-house business on mobile devices and apps. To stay competitive and manage rapid growth, the company needed an enterprise mobility management (EMM) solution to help them quickly deploy secure mobile devices and apps.

Since Doddle bases all of its core operations and apps in the cloud, managing its mobile fleet required a cloud-based EMM solution. As a result, the company selected MobileIron and its technology partner, Appurity, to help them deploy and manage employee devices and develop key line-of-business (LOB) apps. The company currently manages a mix of mobile devices, including Samsung Galaxy Xcover 3 for delivery drivers and rugged Zebra devices in their stores. Doddle also supports a small BYOD deployment for business operations and office workers.

Great Service Delivery Relies on Speed and Convenience

Doddle’s focus on providing fast and convenient customer service has been a big factor in the company’s success and rapid store expansion. Most recently, Doddle launched a new service, ‘Powered by Doddle’, whereby it licenses its technology to other retailers to deploy seamless click and collect services in their own stores.

For retail partners, ‘Powered by Doddle’ means better customer satisfaction, greater foot traffic and ultimately, more revenue. Retailers using the service have reported an average of 32 percent reduction in daily staff hours required and a 30 percent increase in stockroom parcel capacity.

With a Net Promoter Score of 82, Doddle’s highly efficient customer service and parcel services are made possible with a mix of mobile devices managed and secured by MobileIron and critical logistics apps developed by Appurity. In addition to logistics, Doddle deploys and regularly updates other apps, such as mapping and in-store apps, to all the devices in their fleet, including its new retail partners. This is made possible with MobileIron Cloud, which enables Doddle to seamlessly install new apps and app versions, update policies, and ensure only approved apps are installed on corporate devices.

“MobileIron and Appurity have been important partners in supporting our expansion,” said Gary O’Connor, CTO at Doddle. “MobileIron enables us to easily deploy apps and weekly updates to all our mobile devices. Appurity has developed and supports our core logistics app as well as ensuring our MobileIron deployment is configured and optimized using best practices,” he said.

Designing for Scalability, Efficiency, and Ease-of-Use

To support its expansion into other retailers’ stores, Doddle redesigned its system to have a lighter footprint so it can run efficiently on handheld Android devices. This allows employees to securely access core business apps and process transactions on their devices — even in environments with intermittent connectivity.

Doddle allows consumers to choose Doddle as their delivery address at the checkout of major retailers including Amazon and ASOS, to avoid the inconvenience of a missed delivery. When the parcel arrives at the selected Doddle store, a Doddle employee uses the Appurity logistics app to scan the receiving information and shelf location, and the customer is automatically notified via email and text message. If the customer decides to return the item, the same process is used to ship the item back to the retailer.

“MobileIron and Appurity make it easy to improve the efficiency of our customer service across our entire network,” said O’Connor. “We have confidence knowing that we have a 360 degree view of all our mobile devices, where they are and what data they hold, so that we can redeploy them quickly and without any hassle.”

A Partnership for Improving Scalability and Productivity

Doddle is planning to grow from 80 stores to several hundred in 2017. Key to that goal is the ability to scale device and app deployment and keep their mobile fleet updated and secure with MobileIron Cloud.

“We have ambitious growth plans for 2017 and will be increasing the reach of our services throughout the UK,” said O’Connor. “Ensuring we have efficient processes for updating our technology while keeping an inventory of all our mobile devices across a growing store estate is operationally imperative and MobileIron and Appurity are key partners in helping us manage this.”